FAQs

What currency are the prices do I see in the site?
All prices are in EUR.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at contact@tram-x.com .

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged when you receive it. We give you 7 days from the day of reception of your order to notify the problem. Beyond this deadlne, no request for a refund will be accepted. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all necessary info : a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at contact@tram-x.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
As we are working with Third-parties for the production & shipment of the items, shipping times vary as they are done worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 business days. Please bear with us & support us, so that we are in a position to handle everything from top to bottom to deliver the best products within the most reasonable deadlines.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to contact@tram-x.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.